As my second year as your treasurer in Chesterfield County draws to a close, it’s time to look back over the first half of my first term in office. Let me begin by answering a question I am often asked – is the job of treasurer what I expected and do I like it? The answer to the second part of that question is a resounding yes; I simply love my job. Is it the job I expected – it is more than I expected. With the help of my team, I am implementing several upgrades and changes to better serve you.
The first change I made was to upgrade our online portal. It is simpler to use now, and allows citizens to create an account to which their associated real estate and personal property accounts can be grouped. This allows ease of look-up and payment. We are working toward text and/or email message reminders in the coming year, so stay tuned. You can find the payment portal at this link: https://www.msbpay.com/ChesterfieldCountyTreasurer/
The next project was JACK. JACK is our first (note, first) Justified Automated Collections Kiosk, installed in the Lane B. Ramsey building. This payment kiosk is on the outside of the Treasurers’ office and allows 24/7 access for those who can’t get to our office during our business hours. JACK speaks both English and Spanish, to guide the user in making payments, and accepts all forms of payments; cash, checks, as well as credit/debit cards. We are planning to install additional kiosks around the County with two planned in 2022; one at North Courthouse library and the other at Meadowdale library. Our goal with these kiosks is to make it easier and more convenient for you to make payments.
Our latest project is JIL – Justified In-house Lockbox. This means we are bringing the mailed-in payment processing home to Chesterfield County. Many taxpayers expressed to me that they are not happy that our payments are mailed to and processed in Charlotte, NC. I have listened to these concerns and have begun the process to handle all mailed-in payments in our office here in Chesterfield. We did a soft roll-out with the 2nd half real estate installment payment that was due in December. We hope to have this completely in place for the annual June 6th due date. By bringing this processing in-house, we are creating two new jobs, saving money in processing fees and providing better customer service to you.
I wish everyone a wonderful New Year and I thank you for electing me to be your treasurer. I do hope to continue in this wonderful job for many more years.
What a good article by Jim McConnell of the Chesterfield Observer. Thank you, Jim!